Information technology resources
These pages provide critical information for all college employees with regard to technology policies, resources, security and computer hardware and software purchasing requirements. It is the responsibility of unit leadership to ensure compliance and to clearly communicate this information to all unit employees.
Technology and security standards
ASU’s University Technology Office and Information Security Office maintain a website documenting all university policies, standards and guidelines related to technology. Visit GetProtected to view details:
The College of Liberal Arts and Sciences
The College has its own subset of technology standards, purchasing and support policies specific to our faculty, staff and students.
The College of Liberal Arts and Sciences has adopted computer standards covering hardware (e.g., laptops, desktops, monitors, tablets, etc.) and software. Standardization improves overall support, efficiency and security compliance while reducing initial purchase and long-term support costs.
The College limits hardware purchases to specific Dell, Apple, Microsoft and Android devices. These devices comply with university security policies and are available through ASU’s official purchasing portals.
In limited, special circumstances, exceptions may be granted. Exceptions will be escalated through a unit’s primary technical contact to the appropriate level of review (e.g., IT lead, director, chair) and may require additional approval by the Dean’s Office and the ISO. Considerations include:
- Technical requirements (e.g., specialized lab equipment)
- Security risks and requirements
- Initial costs and proof of long-term, sustainable support plan
All technology purchases (hardware and software) must be originated by a unit’s business office or business manager. In addition, these purchases must be reviewed and approved by the unit’s designated technical lead prior to purchase. This ensures hardware and software security compliance, proper warranty coverage and inventory control. It also prevents costly mistakes when purchasing individual licenses for a product the university or college already owns at an enterprise level. Purchases must be routed through SunRISE unless ordering Apple products, which must be routed through the Sun Devil Marketplace on College Avenue.
Initiating a purchase
If you hold a position where you initiate technology purchases (hardware or software), work with your unit's technical support team to ensure system compatibility and policy compliance. Use this online form to initiate technology purchase requests. This will trigger an automated workflow engaging the appropriate technical personnel in each unit to assist with the security review process.
Also note the following purchasing policies for technology:
Employee reimbursements will not be issued for purchase of computer hardware (e.g., laptops, desktops, monitors, tablets, etc.) or software.
Purchasing card transactions are subject to the same review and approval processes for compliance with university/college/unit policies. Transactions will be reviewed at the university level for compliance to these policies.
These policies are applicable to purchases on ALL sources of funds, including faculty start-up, IIA, and grants/contracts.
Windows systems connected to the ASU network and supported by UTO deskside will receive a standard drive image, join Active Directory and be centrally managed via SCCM.
Mac systems connected to the ASU network and supported by UTO deskside will receive a standard drive image and be centrally managed via Jamf Pro.
Mac systems requiring the option to run Windows must use a software solution such as Parallels rather than dual-boot solutions (e.g., BootCamp) to comply with encryption requirements.
Your department or school may have additional purchasing policies. Please check with your local business office for specifics unique to your area.
Computer refresh cycles
The College of Liberal Arts and Sciences expects all of its units to follow a three to five-year refresh cycle for standard-issue faculty and staff computer equipment. This ensures the following conditions are met:
Faculty and staff have access to reliable, efficient and secure systems for official ASU business.
Systems have warranty coverage during the majority of their service to ASU.
Technical compatibility and adequate system specifications to run current versions of enterprise software.
Minimal downtime due to repair and refurbishing of aging hardware.
All units are expected to have clearly defined funding models and a formal plan to cover costs on a yearly, rotating schedule. This helps avoid situations where large numbers of systems become obsolete simultaneously, creating burdens for both the financial and technical resources within a unit.
UTO deskside will assist departments in maintaining inventory/documentation regarding hardware and software including configuration, software and user information.
The College does not provide support for personally owned computer equipment. Tech Studios are located on all ASU campuses and provide direct support for systems owned by students, faculty or staff.
Windows 7 end of support
Microsoft ends support for Windows 7 as of January 14, 2020. All systems running Windows 7 must be upgraded in advance of this date to avoid any lapse in system and security updates. Technical support teams within all college units are aware and currently working through this process.
While many units are covered by a broad UTO deskside support agreement centrally managed by the college, some units maintain individual agreements with UTO or have internal technology support staff. Technology support models may differ between these units, but policies and requirements apply universally.
Internal technical support teams (non-UTO deskside) are expected to maintain system inventories, ensure compliance with all university and college security policies and procedures and follow technology purchase review policies. The College will monitor and audit the practice and implementation of these policies.